Refund and Return Policy

At Throne Watches, we are committed to supplying authentic watches that are carefully inspected before dispatch. We want every customer to shop with confidence; therefore, this policy clearly explains when a return, exchange or refund may be accepted.

Nothing in this policy limits any rights available to customers under applicable Sri Lankan consumer-protection laws.

1. Eligible Returns

A return request may be accepted under the following circumstances:

The product has a manufacturing defect.
The product was damaged during delivery (must be reported immediately).
The product received is different from the model ordered.
The product is materially different from its description on our website.

Damage caused by misuse, accidental impact, improper handling, normal wear and tear or unauthorized repair is not considered a manufacturing defect.

2. Reporting a Problem

Please inspect your order immediately after delivery.

Any damaged, defective or incorrect product must be reported to Throne Watches within 24 hours of delivery.

When making a claim, please provide:

Your order number
Your full name and contact number
A clear description of the issue
Clear photographs and, where requested, a short unboxing video
Photographs of the packaging and courier label if the item was damaged during delivery

Claims submitted after this period may be declined where the delay prevents us from confirming that the problem existed at the time of delivery.

3. Return Conditions

To qualify for a return or exchange, the product must:

Be unused and unworn
Be returned in its original condition
Include the original box and packaging
Include all tags, manuals, warranty cards and accessories
Retain all protective stickers and films
Be accompanied by valid proof of purchase
Show no signs of resizing, alteration, repair or tampering

Throne Watches reserves the right to inspect the product before approving a return, exchange or refund.

4. Change-of-Mind Exchanges

We do not normally provide refunds where a customer changes their mind, selects the wrong model or no longer wants the product.

However, at our discretion, we may approve an exchange if:

The request is made within three days of delivery.
The watch remains completely unused and unworn.
All packaging, tags, documents and protective stickers remain intact.
The requested replacement is of equal or higher value.
The customer pays any price difference and applicable delivery charges.

Change-of-mind exchanges are goodwill arrangements and remain subject to inspection and approval. Approval should be obtained before returning the product.

5. Non-Returnable Products

Unless the item is defective, damaged during delivery or incorrectly supplied, returns and exchanges will not be accepted for:

Sale, clearance or specially discounted products
Gift cards or vouchers
Products that have been worn or used
Watches that have been resized or altered
Products with scratches, impact damage or signs of misuse
Products with missing packaging, documents, tags or accessories
Watch straps or accessories that have been fitted, worn or opened
Products damaged through unauthorized repair or modification

6. Pre-Orders and Special Orders

Pre-order and specially sourced products are obtained specifically for the customer.

Once a pre-order or special order has been confirmed and payment has been made, it cannot normally be cancelled, changed or refunded.

If Throne Watches is unable to fulfil the confirmed order, the customer may choose an alternative product or receive a refund of the amount paid.

Nothing in this section excludes remedies available for defective, damaged or incorrectly supplied products.

7. Return Approval and Shipping

Products must not be returned without first receiving approval and return instructions from Throne Watches.

For an approved manufacturing-defect, delivery-damage or incorrect-item claim, Throne Watches will advise the customer regarding return arrangements and reasonable delivery costs.

For an approved goodwill exchange, the customer is responsible for return and redelivery charges.

Customers should package returned products securely. Throne Watches will not be responsible for damage caused by inadequate return packaging or an unauthorized return method.

8. Inspection and Resolution

After receiving the returned product, we will inspect it together with its packaging, accessories and documents.

Depending on the circumstances and product availability, an approved claim may be resolved through:

Repair under the applicable warranty
Replacement with the same model
Exchange for another available product
Store credit
A refund, where replacement or another suitable remedy is unavailable or required by law

Manufacturing defects may need to be verified by the supplier, distributor or authorized service centre before a final decision is made.

9. Refunds

If a refund is approved, it will be issued using the original payment method wherever reasonably possible.

Processing times may vary depending on the bank, card provider or payment service. Original delivery charges and payment-processing fees may be non-refundable unless the return resulted from an error by Throne Watches or the law requires otherwise.

Throne Watches is not responsible for additional processing time imposed by banks or payment providers.

10. Warranty Claims

A return request is different from a warranty claim.

Faults arising after the initial return-reporting period may be handled under the warranty supplied with the product. Warranty coverage is subject to the applicable brand’s official warranty terms and does not normally include:

Accidental or impact damage
Water damage resulting from use beyond the stated water-resistance rating
Damage caused by operating buttons underwater where this is not permitted
Scratches, discoloration or normal wear
Strap, buckle or battery deterioration from ordinary use
Damage caused by unauthorized opening, repair or modification

Please retain your invoice and completed warranty card, as these may be required for warranty service.

11. Colour and Display Differences

We take reasonable care to present product photographs and colours accurately. However, colours may appear slightly different depending on lighting, photography and the customer’s screen settings.

A minor colour variation that does not materially change the product is not normally considered a defect.

12. Refusal of Returns

Throne Watches reserves the right to refuse a return or exchange where:

The conditions in this policy have not been met.
The product shows signs of wear, misuse, damage or alteration.
Required packaging, documents or accessories are missing.
The product returned is not the product originally supplied.
The claim appears fraudulent or cannot reasonably be verified.

Any refusal will be subject to applicable consumer-protection laws.

13. Contact Us

To report a damaged, defective or incorrect order, please contact Throne Watches at contact@throne.lk, WhatsApp or call +94 74 411 2343.

Please include your order number and relevant photographs so that we can review your request promptly.

THRONE WATCHES
Website: https://throne.lk